Dr. Squatch Knowledge Base
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My Orders

Can you cancel my order?

We can only guarantee cancellations within our cancellation window. Contact us ASAP to see if we can help.

Can I edit my order after it's been placed?

Orders can’t be edited after being placed. We can only guarantee cancellations within our cancellation window, so contact us ASAP if needed.

Why hasn't my tracking information updated?

Tracking updates can take a bit of time after your order ships. If there’s no update after 48 hours, reach out and we’ll help!

I entered the wrong shipping address — can you change it?

We can ONLY guarantee changes to addresses within our cancellation window.