We offer a Hero Discount for military, first responders, and medical professionals with 10% off one-time orders and subscriptions.

Yes, we do! As a token of appreciation for those who serve our country, we offer a Hero Discount for all military personnel, first responders, and medical professionals.Please click <a href="https://www.drsquatch.com/pages/hero-discounts?utm_source=faq&amp;utm_medium=cx&amp;utm_campaign=hero_upsell&amp;utm_content=faq" target="_blank" rel="noopener noreferrer">here</a> to learn more about getting your promo code for 10% off any one-time orders, first-time subscription orders, AND all subscription renewals.Thank you for your service!

Do you offer discounts for military personnel, first responders, or medical professionals?

Discount codes can’t be combined with other offers and may have specific terms. Double-check the details or reach out if you need help

Keep in mind that discount codes cannot be combined or stacked with any other discount or promo codes, including subscription orders and loyalty rewards. If you&apos;re still experiencing issues with your discount code, please review the following:<ul><li style="font-size: 16px;">Review the terms and conditions of the code (these terms are always found within the email where you got the code), and follow the instructions given.</li><li style="font-size: 16px;">If the promo code is to receive a specific item, you will need to add that product to your cart, then apply the code.</li><li style="font-size: 16px;">Not all items are eligible for promo codes, so the code may not apply to everything in your cart.</li><li style="font-size: 16px;">The code may be entered incorrectly - always double-check how you&#x2019;ve entered the code and enter it exactly as written.</li></ul>If you&#x2019;re still having trouble after having reviewed and met all of the requirements above, <a href="https://help.drsquatch.com/en-US/contact" target="_blank" rel="noopener noreferrer">contact us here</a> and we&#x2019;ll be happy to help!

Why does my discount code not work?

New customers get 20% off their first subscription. We also have a Hero Discount for military, first responders, and medical professionals.

You&#x2019;re in luck - you can get 20% off your first subscription if you&#x2019;re a new customer! Just scroll all the way down to the bottom of our site and you&#x2019;ll see the following section in the footer:Enter your email in the field there to upgrade your shower experience and get a discount while doing it!In addition, all military personnel, first responders, and medical professionals are eligible for our Hero Discount - click <a href="https://www.drsquatch.com/pages/hero-discounts?utm_source=faq&amp;utm_medium=cx&amp;utm_campaign=hero_upsell&amp;utm_content=faq" target="_blank" rel="noopener noreferrer">here</a> to learn more!

Do you offer any promo codes?

Dr. Squatch Help Center

Promotions & Discount Codes

Order Information

Where can I buy your products?

What is the shelf life of your products?

What ingredients are in your products?

Do you offer samples of your products?

Can women use Dr. Squatch Products?

What is the difference between a Limited Edition launch and a Special Edition launch?

Are your ingredients organic?

Dr. Squatch Product Usage Information

What are some popular Dr. Squatch scents?

General Questions

Where are Dr. Squatch personal care products made?

Which bars are best for exfoliating?

How long does a bar of soap last?

Are your bars hypoallergenic?

Do Dr. Squatch products contain gluten?

Is your soap antibacterial?

Can children and teenagers use Dr. Squatch soap?

How is Dr. Squatch soap different from commercial soaps?

Can I use Dr. Squatch soap on my hair and face?

Why is there Lye, a chemical, in my soap?

Is the colorant used in bar soaps synthetic or natural?

Bar Soap

Can your shampoo help with dandruff or dry scalp?

What are your shampoo & conditioner bottles made of?

Hair Care

What ingredients go into making Dr. Squatch Deodorant?

How should I remove deodorant marks from my shirt?

What is the Odor-Squatching™ System?

Does Dr. Squatch deodorant contain aluminum?

What's the difference between deodorant and anti-perspirant?

Can Dr. Squatch deodorant melt?

How long does one deodorant last?

Is magnesium safe in deodorants?

Deodorant

Why should I use Dr. Squatch spray cologne?

What makes this spray cologne better?

How long should the spray cologne scent last?

How should I store my spray cologne?

How big is the spray cologne bottle?

Cologne & Beard Oil

Why should I use Dr. Squatch lotion?

I just got my lotion and I can’t get the product out of the pump. What do I do?

Can I use Dr. Squatch Lotion on my face?

How often should I apply Dr. Squatch Lotion?

Are the lotion containers recyclable?

Does your lotion contain gluten?

Lotion

Is Jukebox a Dr. Squatch brand?

Who can I reach out to with Jukebox questions?

Jukebox

What makes a Henson safety razor different?

How do I store my safety razor?

How do I clean my safety razor?

How often do I need to change the blades?

Which Henson razor is this and what are the handle dimensions and weight of the razor?

How do I dispose of my blades?

How is the safety razor packaged?

Safety Razor

Are beast wipes flushable?

Is the trimmer waterproof?

What is the trimmer battery life?

What is the guard length of the trimmer?

Ball Care

Product Information

Where can I reach out for support?

Which payment methods do you accept?

What currencies do you accept?

How long will my refund take to process?

What types of Gift Cards are available?

How can I purchase a Gift Card?

How do I redeem an electronic gift card?

How do I check the balance of my Gift Card?

I can't find my Gift Card code! Can you help?

Do you offer physical gift cards?

Can I send a gift card to another person?

Can more than one gift card be used towards a purchase?

Can I use my Gift Card on an existing subscription?

Can I return a Gift Card?

Can I transfer a balance/combine two Gift Cards into one?

What are your shipping policies?

How do I track my order?

Where do you ship?

Do you offer free shipping?

Do you offer expedited shipping?

When will my order ship?

What should I do if my order is lost in transit?

My package says delivered but I haven't received it - what should I do?

Will my orders be forwarded if I move?

Do you ship to military addresses?

Shipping

Can you cancel my order?

Can I edit my order after it's been placed?

Why hasn't my tracking information updated?

I entered the wrong shipping address — can you change it?

My Orders

How do I login and create an account?

How do I reset my account password?

How do I edit my payment information?

How do I change my email?

How can I find the status of my order?

How do I track my order from my account page?

Where do I find information about my order history?

My account page does not have the most up-to-date information. How can I fix this?

Account Questions

How can I change my subscription refill schedule?

Can I skip or delay my next subscription refill?

How do I change the products or scents in my subscription?

How do I cancel my subscription?

Are there any subscription cancellation fees?

How can I edit my shipping address on my subscription?

How can I add one-time items to my subscription?

Why should I create a subscription?

Can I purchase products without subscribing?

Subscriptions

What is Dr. Squatch Rewards and how do I join?

Where can I see my Rewards points balance?

Can I use my Rewards points with other discounts or promo codes?

Where can I see my Rewards history?

Why can’t I see my points?

Can I use these points towards getting a discount on my subscription renewal?

Can Loyalty Points or Tiers Expire?

Is the Dr. Squatch Rewards program available in international countries?

What happens to my points on an order I have refunded?

Dr. Squatch Rewards

How does the referral program work?

How can I sign up for the Referral Program?

Is there a limit to how much I can earn through the referral program?

Can I gift my referral credits?

Can I change my referral link?

Why didn't I get referral credits for my last referral?

How can I use my referral credits?

Referral Program

Who do I talk to about media inquiries and idea submissions?

What is the Community Fund?

Will I be notified when my submission is received?

I’m not sure if the organization I want to help is a 501(c)(3). How do I find out?

Is there a limit on how many times a person can submit?

If I’m not chosen for the first round, will I still be eligible?

Why does the organization need to be a registered 501(c)(3)?

Can I submit a project higher than the $5,000 limit?

Community Fund & Media

Do you offer a wholesale program?

Wholesale Program

Squatch Programs

What exactly is the Sudisfaction Guarantee?

What are Dr. Squatch's different shipping policies?

What is your purchaser agreement?

What is your gift card policy?

Policies

What is Marvel Unlimited?

How do I redeem my 1-month free subscription to Marvel Unlimited?

What books are included in Marvel Unlimited?

Marvel Villians Gift With Purchase

How do I enter the "Eyes on the Skies" Telescope Sweepstakes?

What are the “Eyes on the Skies” Telescope Sweepstakes Official Rules?

Click here to enter to win The Dr. Squatch "Eyes on the Skies" Telescope Sweepstakes!

What do I do if I win the "Eyes on the Skies" Telescope sweepstakes?

What is the Dr. Squatch "Eyes on the Skies" Telescope Sweepstakes?

What are the sweepstakes rules for "Eyes on the Skies" Telescope Sweepstakes?

Are there any entry restrictions for the "Eyes on the Skies" Telescope sweepstakes?