Dr. Squatch Help Center

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Yes. EQL never sees or stores your full payment details. Your information is encrypted and securely sent to the payment provider if you’re selected. Your card information is also tokenized, meaning it is never stored or transferred as plain text.

Is my payment information secure?

Squatch Programs

Squatch Giveaways

Feral Fox Drawing

What are some popular Dr. Squatch scents?

Can I build my own bundle?

Where can I buy your products?

What is the shelf life of your products?

What ingredients are in your products?

Do you have any travel or trial size products?

Do you offer samples of your products?

Dr. Squatch Product Usage Information

What is the difference between a Limited Edition launch and a Special Edition launch?

Can women use Dr. Squatch Products?

Are your ingredients organic?

Is the flask dishwasher safe?

General Questions

Where are Dr. Squatch personal care products made?

Which bars are best for exfoliating?

How long does a bar of soap last?

Are your bars hypoallergenic?

Do Dr. Squatch products contain gluten?

Is your soap antibacterial?

Can children and teenagers use Dr. Squatch soap?

How is Dr. Squatch soap different from commercial soaps?

Can I use Dr. Squatch soap on my hair and face?

Why is there Lye, a chemical, in my soap?

Is the colorant used in bar soaps synthetic or natural?

Bar Soap

What ingredients go into making Dr. Squatch Deodorant?

How should I remove deodorant marks from my shirt?

What is the Odor-Squatching™ System?

Does Dr. Squatch deodorant contain aluminum?

What's the difference between deodorant and anti-perspirant?

Can Dr. Squatch deodorant melt?

How long does one deodorant last?

Is magnesium safe in deodorants?

What is your Precision Deo?

Deodorant

Can your shampoo help with dandruff or dry scalp?

What are your shampoo & conditioner bottles made of?

Hair Care

Why should I use Dr. Squatch spray cologne?

How long should the spray cologne scent last?

How should I store my spray cologne?

How big is the spray cologne bottle?

Cologne & Beard Oil

Why should I use Dr. Squatch lotion?

I just got my lotion and I can’t get the product out of the pump. What do I do?

Can I use Dr. Squatch Lotion on my face?

What are the benefits of your Ball Barrier Dry Lotion?

How often should I apply Dr. Squatch Lotion?

Are the lotion containers recyclable?

Does your lotion contain gluten?

Lotion

Is Jukebox a Dr. Squatch brand?

Who can I reach out to with Jukebox questions?

Jukebox

What makes a Henson safety razor different?

How do I store my safety razor?

How do I clean my safety razor?

How often do I need to change the blades?

Which Henson razor is this and what are the handle dimensions and weight of the razor?

How do I dispose of my blades?

How is the safety razor packaged?

Safety Razor

Are beast wipes flushable?

Is the trimmer waterproof?

What is the trimmer battery life?

What is the guard length of the trimmer?

Ball Care

Product Information

Where can I reach out for support?

Which payment methods do you accept?

What currencies do you accept?

How long will my refund take to process?

What types of Gift Cards are available?

How can I purchase a Gift Card?

How do I redeem an electronic gift card?

How do I check the balance of my Gift Card?

I can't find my Gift Card code! Can you help?

Do you offer physical gift cards?

Can I send a gift card to another person?

Can more than one gift card be used towards a purchase?

Can I use my Gift Card on an existing subscription?

Can I return a Gift Card?

Can I transfer a balance/combine two Gift Cards into one?

Try Before You Buy Program FAQ

What are your shipping policies?

How do I track my order?

Where do you ship?

Do you offer free shipping?

Do you offer expedited shipping?

When will my order ship?

What should I do if my order is lost in transit?

My package says delivered but I haven't received it - what should I do?

Do you ship to military addresses?

Shipping Restrictions on Spray Products

Shipping

Can you cancel my order?

Some items are missing in my package - where is the rest of my order?

Can I edit my order after it's been placed?

Why hasn't my tracking information updated?

I entered the wrong shipping address — can you change it?

My Orders

Do you offer any promo codes?

Do you offer discounts for military personnel, first responders, or medical professionals?

Why does my discount code not work?

Promotions & Discount Codes

Order Information

How do I login and create an account?

How do I reset my account password?

How do I edit my payment information?

How do I change my email?

How can I find the status of my order?

How do I track my order from my account page?

Where do I find information about my order history?

My account page does not have the most up-to-date information. How can I fix this?

Account Questions

How do I change the products or scents in my subscription?

How do I cancel my subscription?

How can I skip or delay my subscription?

How can I add one-time items to my subscription?

How can I edit my shipping address on my subscription?

Are there any subscription cancellation fees?

Why should I create a subscription?

Can I purchase products without subscribing?

Subscriptions

What is Dr. Squatch Rewards and how do I join?

How do I use my loyalty points?

Where can I see my Rewards points balance?

Can I use my Rewards points with other discounts or promo codes?

Where can I see my Rewards history?

Why can’t I see my points?

Can I use these points towards getting a discount on my subscription renewal?

Can Loyalty Points or Tiers Expire?

Is the Dr. Squatch Rewards program available in international countries?

What happens to my points on an order I have refunded?

Dr. Squatch Loyalty & Rewards

What is the Feral Fox Drawing and how does it work?

What are the Feral Fox Drawing Official Rules?

When does the entry window open and close?

Does entering cost anything?

Is there a limit to how many times I can enter?

Is there a purchase limit per winner?

Which markets/countries can enter?

Can I cancel my entry?

Why do I need to enter payment and shipping info to join the lottery?

Will I be charged if I don't win?

When will I be charged if I do win?

Why did I see a charge for a launch I didn't win?

How will I know if I won or lost?

When will winners be announced?

What happens if I don't win?

If I'm selected, how long do I have to complete my purchase?

What is the FREE gift associated with the Mimic Bricc launch?

How do I redeem my FREE digital dice at D&D Beyond?

Dungeons & Dragons

What are the sweepstakes rules?

How do I enter the The Dr Squatch × Almost Friday Nashville Weekend Getaway Giveaway Sweepstakes?

What is the The Dr Squatch × Almost Friday Nashville Weekend Getaway Giveaway Sweepstakes?

What will the winner receive?

How do I know if I won the sweepstakes? What do I do if I win?

Are there any entry restrictions?

Dr. Squatch x Almost Friday Nashville Weekend Getaway

What is the Dr. Squatch FIFA World Cup 2026™ Sweepstakes?

How do I enter the sweepstakes?

What are the prizes for the sweepstakes?

What are the sweepstakes Official Rules?

How do I know if I won the sweepstakes?

Can I enter the sweepstakes multiple times?

What is the sweepstakes period?

FIFA World Cup Giveaway

What is the Dr. Squatch "Luck of the Lather" sweepstakes?

What do I do if I win?

Dr. Squatch “Luck of the Lather” Sweepstakes- Official Rules

St. Patricks Luck of the Lather Sweepstakes

How do I enter the Dr. Squatch Ornament Giveaway?

What is The Dr. Squatch Ornament Giveaway?

What are the giveaway rules?

How do I know if I won the giveaway?

Dr. Squatch Ornament Giveaway

CLICK HERE TO ENTER TO WIN THE LUMBERJACK LODGE GIVEAWAY

How do I enter The Dr. Squatch Lumberjack Lodge Giveaway?

What is The Dr. Squatch Lumberjack Lodge Giveaway?

Lumberjack Lodge GIVEAWAY

What is Marvel Unlimited?

How do I redeem my 1-month free subscription to Marvel Unlimited?

What books are included in Marvel Unlimited?

Marvel Villians Gift With Purchase

How do I enter the "Eyes on the Skies" Telescope Sweepstakes?

What are the “Eyes on the Skies” Telescope Sweepstakes Official Rules?

Click here to enter to win The Dr. Squatch "Eyes on the Skies" Telescope Sweepstakes!

What do I do if I win the "Eyes on the Skies" Telescope sweepstakes?

What is the Dr. Squatch "Eyes on the Skies" Telescope Sweepstakes?

What are the sweepstakes rules for "Eyes on the Skies" Telescope Sweepstakes?

Are there any entry restrictions for the "Eyes on the Skies" Telescope sweepstakes?

How do I know if I won the "Eyes on the Skies" Telescope sweepstakes?

Eyes on the Skies: Telescope Giveaway!

Is my payment information secure?Updated 14 days ago