How long will my refund take to process?
When we submit a refund for you, that refund is processed immediately on our end.
Depending on your bank and the payment method used, the time that it can take for the amount to be reflected back on your original payment method can range.
Stripe and PayPal are two of the payment methods we use to process customer payments.
If you've purchased from our website directly using your credit card/debit card, Stripe submits refunds to your customer’s bank as soon as we process your refund, at which point it can take 5-10 business days to show up in your bank account.
If you've used Paypal to complete your purchase, your refund processing time can vary based on the payment method used:
- If you've used a credit card or a debit card through PayPal, it may take 30 days for the refund amount to appear on your card statement.
- If you pay with a bank account, your refund will initially go back to the PayPal balance before being moved back to the account. It may take up to 5 business days for the refund amount to appear back in your bank account balance.
For more information on Stripe's refund policies, please visit the Stripe website here.
For more information on PayPal's refund policies, please visit the PayPal website here.