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top questions
How long will my order take to process?
Orders placed through our website will ship within 1-3 business days depending on the final destination. On rare occasions or during exceptionally busy times, we do experience stockouts, which can ca…
How much is shipping?
Shipping rates are calculated based on package weight and destination. We offer 2-Day express shipping for both UPS and FedEx in the US for additional fees as well. For orders shipping to Canada, Dr.…
Do you offer expedited shipping?
Yes, we offer USPS Priority Mail...
When will my order ship?
Once you place your order, it takes 1-3 business days for your order to process and ship. You will receive an email confirmation when you order ships...
Where do you ship?
We currently ship everywhere in the United States, Canada, and its territories. Shipping to Canada is done primarily through Canada Post, and an international processing fee is included in the shippi…
How does my USPS order tracking work?
Want to learn more about the specifics of your tracking information? Check out the info below! Tracking History : Clicking on the "Tracking History" tab for items that are shipped by USPS will allow…
When will my order arrive?
Once you place your order, it takes 1-3 business days for your order to process and ship. You will receive an email confirmation when you order ships. Once shipped, please allow the following days fo…
Do I need to be home when my order arrives?
No you don't! USPS does not require...
My package is lost - what should I do?
Don’t fret just yet! Shipping carriers will sometimes mark an item as delivered but it may take a little extra time for them to get it to you, and it's usually when they're in your area! If you’ve re…
Will my orders be forwarded if I move?
USPS does provide mail forwarding. However, we can only guarantee delivery to the shipping address we have on file. Check this out for more info on how to change your shipping address!
Do you ship to PO boxes?
Yes - we do ship to PO Boxes! Always double...
Do you ship to military addresses?
Here at Dr. Squatch, we support our troops...
What items can NOT ship internationally?
Unfortunately, the only items we cannot ship internationally are hand sanitizers.
How can I recycle my Dr. Squatch packaging?
If you're looking to recycle the packaging from your orders, have no fear - the Doctor's got you covered. Bubble Mailers All of our bubble mailers can be recycled at participating drop-off locations…
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