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Doc's Office
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My Orders
My Orders
What's my order status / tracking number?
Once you place your order, it takes 1-5 business days for your order to process and ship. When your order has left our warehouse, you'll receive a shipping confirmation email with your tracking info...
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Can you cancel my order?
We can ONLY guarantee cancellations within 30 minutes of placing an order. Please contact us ASAP!
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How long will it take for my order to process and arrive?
Once you place your order, please allow 1-2 business days (not including weekends) for your order to process for shipment (3-5 business days during holiday season). You will receive a shipping confir…
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Why hasn't my tracking information updated?
So you've been waiting for a few days and your package doesn't seem to be moving? We know this can be frustrating, and we certainly understand how you feel! Sometimes, there's a delay between the inf…
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I entered the wrong shipping address — can you change it?
We can ONLY guarantee changes to addresses within 30 minutes of placing an order. If you ordered less than 30 minutes ago, please contact us ASAP! While we can't guarantee a change of address, we can…
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Where can I reach out for support?
You can contact us with any questions and concerns through the help function on our website, by email to support@drsquatch.com or by sending us a direct message on Instagram , Facebook Messenger or T…
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