When will my order arrive?
Order Processing
Orders placed through our website normally ship within 1-3 business days. In rare occasions or during exceptionally busy times, we do experience stockouts, which can cause a longer delay in an order.
Domestic Shipping (US)
Once your order ships, it will arrive in 3-7 business days with standard ground shipping. Within that window, please note our carriers will pass off your order to your local USPS office.
With priority shipping your order will arrive within a 3-4 business day delivery window after shipping via USPS or DHL.
With expedited shipping your order will arrive within a 2 business day window via FedEx or UPS.
Large orders will be shipped via UPS or FedEx Ground shipping. Once the order is placed, you will receive a shipping confirmation email 1-3 business days after your package has shipped.
Domestic Shipping (CAN)
Once your order ships, it will arrive in 3-7 business days with standard ground shipping. We partner with a variety of carriers to meet these delivery expectations. Orders will not be subject to any taxes or duties upon delivery.
International Shipping (Non-US or Canada)
International shipping is done through Landmark DDP (Delivered duty paid) or DDU (Delivered duty unpaid) and shipping rates are calculated at checkout based on your country and order size. Expect international deliveries to arrive in 10-21 business days — it may be a little sooner or a little later depending on your location!
Orders shipped internationally to United Kingdom, Mexico, Australia, New Zealand, Hong Kong, or member states of the EU will be shipped DDP. All other destination countries will be shipped DDU. For all orders destined for DDP countries, taxes and duties will be collected and paid for by Dr. Squatch and Landmark.
For all orders destined for DDU countries, taxes and duties may be required by the customer to pay at delivery and are not the responsibility of Dr. Squatch or the shipping carrier.
Our products are not intended for resale outside the US, and we reserve the right to cancel any order which violates these terms.
