What if I receive a refund on a purchase made through installments with Shop Pay?
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
Note: We are excited to make the financing products of Shop Pay available to you to make your online shopping experience more joyful. However, as an unaffiliated entity, Shop Pay and its lenders make all decisions with regard to the particular financing product it will offer you without any input from us at Dr. Squatch. As such, questions regarding the financing product offered (or not offered) to you are best directed to the great people at Shop Pay at https://shoppay.affirm.com/us/s/.