Please note we are currently experiencing a high volume of emails and chats due to technical difficulties related to tracking numbers.
We hope to have this resolved soon to give you insight on your orders ASAP! Thank you for your continued patience!

Account Questions

9 articles

How do I create an account?

Having an account is the best way to make sure you're taking advantage of all that Dr. Squatch offers! With an account, you can view your order history, set up a subscription, change your scents, add…

Updated 6 months ago by Squatcher Watcher

How do I login?

To login to your account, all you have to do is click the “Log In” button in the upper right corner of our website! If you haven’t made an account, get to it! Making an account will allow you to view…

Updated 3 months ago by Squatcher Watcher

How do I reset my account password?

Log in to your account dashboard.. Click "Account Settings" on the left hand menu. The page will display your profile with your name and email and your account details. Click the orange " Reset " but…

Updated 3 months ago by Pine Tar Connoisseur

How do I edit my payment information?

Log in to your account dashboard.. Click "Billing and Shipping" on the left hand menu. The page will display your current billing information and shipping details. You can click on the orange " Edit…

Updated 7 months ago by Pine Tar Connoisseur

How do I change my email?

If you’re looking to change the email on your account, contact us and we’ll help you out!

Updated 1 year ago by Squatcher Watcher

How can I find the status of my order?

You can find the status of your order on the ' Overview' section on the main page of your account. The Shipping Status will display on the right hand side (as shown in the black square). Alternativel…

Updated 7 months ago by Pine Tar Connoisseur

How do I track my order from my account page?

You can track your order by clicking the Track Package button in the My Orders tab on your account page, which will take you directly to your order details page with the tracking information. A track…

Updated 3 months ago by Pine Tar Connoisseur

Where do I find information about my order history?

You can find information about your order history on your ' My Orders ' page. Your order history only includes orders placed with your account email. If your order shows a Preparing status, we are cu…

Updated 7 months ago by Squatcher Watcher

My account page does not have the most up to date information. How can I fix this?

If your account is not showing updated information regarding your orders or account information, you can manually clear the account cache in just one click to refresh the settings! Just go to Account…

Updated 7 months ago by Pine Tar Connoisseur

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