Please note we are currently experiencing a high volume of emails and chats due to technical difficulties related to tracking numbers.
We hope to have this resolved soon to give you insight on your orders ASAP! Thank you for your continued patience!

Shipping and Billing

19 articles

​How does my USPS order tracking work?

Want to learn more about the specifics of your tracking information? Check out the info below! Tracking History : Clicking on the "Tracking History" tab for items that are shipped by USPS will allow…

Updated 3 months ago by Johnathan Hoshino

Where do you ship?

We currently ship everywhere in the United States, Canada, and its territories. Shipping to Canada is done primarily through Canada Post, and an international processing fee is included in the shippi…

Updated 5 months ago by Pine Tar Connoisseur

How much is shipping?

Shipping rates are calculated based on package weight and destination. We offer USPS Priority and FedEx 2-Day shipping in the US for additional fees as well! For orders shipping to Canada, Dr. Squatc…

Updated 5 months ago by Pine Tar Connoisseur

When will my order ship?

Surprisingly, our Sasquatches aren't the most dependable deliverymen. We've partnered with Pitney Bowes in the US to get you your packages! Once you place your order, it takes 1-3 business days for y…

Updated 4 months ago by Pine Tar Connoisseur

How will my order be shipped?

Surprisingly, our Sasquatches aren't the most dependable deliverymen. We've partnered with Pitney Bowes in the US to get you your packages! Once you place an order with standard shipping, your packag…

Updated 6 months ago by Pine Tar Connoisseur

When will my order arrive?

Once you place your order, it takes 1-3 business days for your order to process and ship. You will receive an email confirmation when you order ships. Once shipped, please allow the following days fo…

Updated 3 weeks ago by Dr. Squatch

How long will my order take to process?

Orders placed through our website will ship within 1-3 business days depending on the final destination. On rare occasions or during exceptionally busy times, we do experience stockouts, which can ca…

Updated 3 months ago by Squatcher Watcher

My package is lost - what should I do?

Don’t fret just yet! USPS will sometimes mark an item as delivered but it may take a little extra time for them to get it to you, and it's usually when they're in your area! If you’ve received a noti…

Updated 4 months ago by Squatcher Watcher

Do you offer expedited shipping?

Yes, we offer USPS Priority Mail...

Updated 3 months ago by Dr. Squatch

What currencies do you accept?

Dr. Squatch accepts USD in the US and the Canadian dollar in Canada. At this time, we are only able to offer CAD via Shop Pay checkout. All subscription orders will be made in USD.

Updated 5 months ago by Pine Tar Connoisseur

Do you accept PayPal?

We do accept PayPal for orders in USD ! Please double check that your PayPal account is linked to a credit card, debit card, or bank account. We currently do not accept PayPal balances at this time.…

Updated 5 months ago by Dr. Squatch

Which payment methods do you accept?

We accept all major debit and credit cards...

Updated 3 months ago by Dr. Squatch

How long will my refund take to process?

When we submit a refund for you, that refund is processed immediately on our end. Depending on your bank and the payment method used, the time that it can take for the amount to be reflected back on…

Updated 1 year ago by Squatcher Watcher

Do I need to be home when my order arrives?

No you don't! USPS does not require...

Updated 2 years ago by Dr. Squatch

Will my orders be forwarded if I move?

USPS does provide mail forwarding. However, we can only guarantee delivery to the shipping address we have on file. Check this out for more info on how to change your shipping address!

Updated 8 months ago by Dr. Squatch

Do you ship to military addresses?

Here at Dr. Squatch, we support our troops...

Updated 8 months ago by Dr. Squatch

Do you ship to PO boxes?

Yes - we do ship to PO Boxes! Always double...

Updated 3 months ago by Dr. Squatch

What items can NOT ship internationally?

Unfortunately, the only items we cannot ship internationally are hand sanitizers.

Updated 5 months ago by Pine Tar Connoisseur

How can I recycle my Dr. Squatch packaging?

If you're looking to recycle the packaging from your orders, have no fear - the Doctor's got you covered. Bubble Mailers All of our bubble mailers can be recycled at participating drop-off locations…

Updated 5 months ago by Squatcher Watcher

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