Shipping and Billing

15 articles

Where do you ship?

We currently ship everywhere in the United States, Canada, and its territories. Shipping to Canada is done primarily through Canada Post, and an international processing fee is included in the shippi…

Updated 6 days ago by Pine Tar Connoisseur

How much is shipping?

Shipping rates are calculated based on package weight and destination. We offer USPS Priority and FedEx 2-Day shipping in the US for additional fees as well! For orders shipping to Canada, Dr. Squatc…

Updated 6 days ago by Pine Tar Connoisseur

When will my order ship?

Surprisingly, our Sasquatches aren't the most dependable deliverymen. We've partnered with Pitney Bowes in the US to get you your packages! Once you place an order with standard shipping, your packag…

Updated 6 days ago by Pine Tar Connoisseur

How will my order be shipped?

Surprisingly, our Sasquatches aren't the most dependable deliverymen. We've partnered with Pitney Bowes in the US to get you your packages! Once you place an order with standard shipping, your packag…

Updated 6 days ago by Pine Tar Connoisseur

When will my order arrive?

HOLIDAY DISCLAIMER: Due to an unprecedented volume of orders, we are experiencing minor delays with our order processing time. Please allow up to 4 business days for your order to process and ship. I…

Updated 1 month ago by Dr. Squatch

How long will my order take to process?

HOLIDAY DISCLAIMER: Due to an unprecedented amount of Holiday orders, please allow up to 4 business days for your order to process and ship!. Orders placed through our website will ship within 1-3 bu…

Updated 1 month ago by Squatcher Watcher

My package is lost - what should I do?

HOLIDAY DISCLAIMER: USPS are experiencing nationwide delays in shipping orders due to an unprecedented volume of packages. To prioritize expediting through the backlogs, tracking information may not…

Updated 1 month ago by Squatcher Watcher

Do you offer expedited shipping?

Yes, we offer USPS Priority Mail...

Updated 1 month ago by Dr. Squatch

Do you accept PayPal?

We do accept PayPal! Please double check that your PayPal account is linked to a credit card, debit card, or bank account. We currently do not accept PayPal balances at this time. Have additional que…

Updated 2 months ago by Dr. Squatch

Which payment methods do you accept?

We accept all major debit and credit cards...

Updated 3 months ago by Dr. Squatch

How long will my refund take to process?

When we submit a refund for you, that refund is processed immediately on our end. Depending on your bank and the payment method used, the time that it can take for the amount to be reflected back on…

Updated 9 months ago by Squatcher Watcher

Do I need to be home when my order arrives?

No you don't! USPS does not require...

Updated 1 year ago by Dr. Squatch

Will my orders be forwarded if I move?

USPS does provide mail forwarding. However, we can only guarantee delivery to the shipping address we have on file. Check this out for more info on how to change your shipping address!

Updated 2 months ago by Dr. Squatch

Do you ship to military addresses?

Here at Dr. Squatch, we support our troops...

Updated 2 months ago by Dr. Squatch

Do you ship to PO boxes?

Yes - we do ship to PO Boxes! Always double...

Updated 1 year ago by Dr. Squatch

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