⚠ NOTE: We are currently experiencing high ticket volumes due to current order processing delays; if you don't receive a reply within 48 hours, please continue to be patient - we definitely want to help, and we promise we'll get to you!
If your order hasn't shipped within our 1-3 business day processing window, please allow a couple of additional days for it to ship. We apologize for any inconvenience, and thank you for your patience and understanding! ⚠

My Orders

6 articles

What's my order status / tracking number?

When your order has left our warehouse, you'll receive a shipping confirmation email with your tracking info. If you haven't received a shipping confirmation email within 4 business days of placing y…

Updated 3 weeks ago by Dr. Squatch

Can you cancel my order?

We can ONLY guarantee cancellations within 30 minutes of placing an order. Please contact us ASAP!

Updated 11 months ago by Dr. Squatch

When is my order going to ship?

Once you place your order, it takes us approximately 1-3 business days to process. Once your package is shipped, you'll get an email with your tracking information! Expect your package to arrive in 3…

Updated 3 weeks ago by Dr. Squatch

Why hasn't my tracking information updated?

So you've been waiting for a few days and your package doesn't seem to be moving? We know this can be frustrating, and we certainly understand how you feel! Sometimes, there's a delay between the inf…

Updated 4 minutes ago by Dr. Squatch

I entered the wrong shipping address — can you change it?

We can ONLY guarantee changes to addresses within 30 minutes of placing an order. If you ordered less than 30 minutes ago, please contact us ASAP! While we can't guarantee a change of address, we can…

Updated 11 months ago by Dr. Squatch

Where can I reach out for support?

You can contact us with any questions and concerns through the help function on our website, by email to support@drsquatch.com or by sending us a direct message on Instagram , Facebook Messenger or T…

Updated 3 weeks ago by Pine Tar Connoisseur

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