Please note we are currently experiencing a high volume of emails and chats due to technical difficulties related to tracking numbers.
We hope to have this resolved soon to give you insight on your orders ASAP! Thank you for your continued patience!

My Orders

6 articles

What's my order status / tracking number?

When your order has left our warehouse, you'll receive a shipping confirmation email with your tracking info. If you haven't received a shipping confirmation email within 4 business days of placing y…

Updated 3 months ago by Dr. Squatch

Can you cancel my order?

We can ONLY guarantee cancellations within 30 minutes of placing an order. Please contact us ASAP!

Updated 1 year ago by Dr. Squatch

When is my order going to ship?

Once you place your order, it takes us approximately 1-3 business days to process. Once your package is shipped, you'll get an email with your tracking information! Expect your package to arrive in 3…

Updated 3 months ago by Dr. Squatch

Why hasn't my tracking information updated?

So you've been waiting for a few days and your package doesn't seem to be moving? We know this can be frustrating, and we certainly understand how you feel! Sometimes, there's a delay between the inf…

Updated 3 months ago by Dr. Squatch

I entered the wrong shipping address — can you change it?

We can ONLY guarantee changes to addresses within 30 minutes of placing an order. If you ordered less than 30 minutes ago, please contact us ASAP! While we can't guarantee a change of address, we can…

Updated 1 year ago by Dr. Squatch

Where can I reach out for support?

You can contact us with any questions and concerns through the help function on our website, by email to support@drsquatch.com or by sending us a direct message on Instagram , Facebook Messenger or T…

Updated 3 months ago by Pine Tar Connoisseur

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