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Product Questions

Which bars are best for daily use?

Our response to Coronavirus/COVID-19

What are your product dimensions?

Where can I read reviews of your products?

Are your bars hypoallergenic?

How is Dr. Squatch soap different from commercial soaps?

Where is Dr. Squatch soap made?

What ingredients are used in your cologne?

What are your shampoo & conditioner bottles made of?

What are the ingredients used in Dr. Squatch soap?

Are Dr. Squatch products vegan?

Which bars are best for oily skin?

How should I apply Dr. Squatch cologne?

How long does a bar of soap last?

Which bars are best for dry/sensitive skin?

Why should I use an all-natural cologne?

Can I use Dr. Squatch soap on my hair and face?

Are your ingredients organic?

Does Dr. Squatch test products on animals?

Shipping and Billing

Where do you ship?

Do you ship to military addresses?

When will my order arrive?

How will my order be shipped?

Which payment methods do you accept?

Will my orders be forwarded if I move?

Do you accept PayPal?

How much is shipping?

Do I need to be home when my order arrives?

Do you ship to PO boxes?

Do you offer expedited shipping?

Sign Up Questions

Do you offer military or first responder discounts?

Do you offer samples of your products?

Where can I buy your products?

How does a Dr. Squatch subscription work?

Are there any subscription cancellation fees?

How do I contact you?

Can I purchase products without subscribing?

Can women use your products?

Partnership Questions

Do you offer a wholesale program?

Do you have an ambassador program?

Who do I talk to about media inquiries and idea submissions?

Subscription Settings

How can I cancel my subscription?

How do I change my subscription's frequency?

How do I change my soap scents?

Can I skip my next renewal?

How do I change my subscription's renewal date?

How do I add products to my upcoming renewal?

What if I run out of products before my next renewal?

When can I expect my subscription orders?

Account Settings

How do I reset my password?

How do I change my shipping address?

How do I update payment information?

How do I update my account details?

My Orders

Where is my tracking number?

Why hasn't my tracking information updated?

When will my order ship?

I entered the wrong shipping address — can you change it?

I'm not satisfied — what can be done?

Can you cancel my order?

Policies

What exactly is the 100% Sudisfaction Guarantee?

What is your return policy?

What is the refund policy?

Can I cancel my order?

Legal Policies

What are your terms & conditions of use?

What's your privacy policy?

All Categories ​>​ ​My Orders

My Orders

6 articles

Where is my tracking number?

When your order has left our warehouse, you'll receive a shipping confirmation email with your tracking info. If you haven't received a shipping confirmation email within 3 business days of placing y…

Updated 3 weeks ago by Dr. Squatch

Why hasn't my tracking information updated?

So you've been waiting for a few day and your package doesn't seem to be moving? We know this can be very frustrating, and we certainly understand how you feel! In most cases, your package may not ha…

Updated 1 month ago by Dr. Squatch

When will my order ship?

Once you place your order, it takes us approximately 1-2 business days to process. Once your package is shipped, you'll get an email with your tracking information! Expect your package to arrive in 5…

Updated 1 month ago by Dr. Squatch

I entered the wrong shipping address — can you change it?

We can ONLY guarantee changes to addresses within 30 minutes of placing an order. Please contact us ASAP!

Updated 1 month ago by Dr. Squatch

I'm not satisfied — what can be done?

We're proud to offer our 100% "Sudisfaction" Guarantee! If you're unhappy with your purchase, please contact us within 30 days of your purchase! We'll get it all sorted out!

Updated 1 month ago by Dr. Squatch

Can you cancel my order?

We can ONLY guarantee cancellations within 30 minutes of placing an order. Please contact us ASAP!

Updated 1 month ago by Dr. Squatch

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