My Orders

6 articles

What's my order status / tracking number?

Once you place your order, it takes 1-5 business days for your order to process and ship. When your order has left our warehouse, you'll receive a shipping confirmation email with your tracking info...

Updated 4 weeks ago by Dr. Squatch

Can you cancel my order?

We can ONLY guarantee cancellations within 30 minutes of placing an order. Please contact us ASAP!

Updated 2 years ago by Dr. Squatch

When is my order going to ship?

Once you place your order, please allow 1- 5 business days for your order to process for shipment. As soon as your order ships, you will receive a tracking link that contains your order’s up-to-date…

Updated 4 weeks ago by Dr. Squatch

Why hasn't my tracking information updated?

So you've been waiting for a few days and your package doesn't seem to be moving? We know this can be frustrating, and we certainly understand how you feel! Sometimes, there's a delay between the inf…

Updated 8 months ago by Dr. Squatch

I entered the wrong shipping address — can you change it?

We can ONLY guarantee changes to addresses within 30 minutes of placing an order. If you ordered less than 30 minutes ago, please contact us ASAP! While we can't guarantee a change of address, we can…

Updated 2 years ago by Dr. Squatch

Where can I reach out for support?

You can contact us with any questions and concerns through the help function on our website, by email to support@drsquatch.com or by sending us a direct message on Instagram , Facebook Messenger or T…

Updated 1 month ago by Pine Tar Connoisseur

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