My Orders

6 articles

What's my order status / tracking number?

HOLIDAY DISCLAIMER: Due to a high volume of orders, we are experiencing minor delays with our order processing time. Please allow some additional time for your order to ship; once it ships, we'll be…

Updated 1 month ago by Dr. Squatch

Can you cancel my order?

We can ONLY guarantee cancellations within 30 minutes of placing an order. Please contact us ASAP!

Updated 8 months ago by Dr. Squatch

When will my order ship?

HOLIDAY DISCLAIMER: Due to an extremely high volume of orders, we are experiencing minor delays with our order processing times. In addition, shipping carriers are currently experiencing nationwide d…

Updated 1 month ago by Dr. Squatch

Why hasn't my tracking information updated?

HOLIDAY DISCLAIMER: USPS are experiencing nationwide delays in shipping orders due to an unprecedented volume of packages. To prioritize expediting through the backlogs, tracking information may not…

Updated 1 month ago by Dr. Squatch

I entered the wrong shipping address — can you change it?

We can ONLY guarantee changes to addresses within 30 minutes of placing an order. If you ordered less than 30 minutes ago, please contact us ASAP! While we can't guarantee a change of address, we can…

Updated 8 months ago by Dr. Squatch

Where can I reach out for support?

You can contact us with any questions and concerns through the help function on our website, by email to support@drsquatch.com or by sending us a direct message on Instagram, Facebook Messenger or Tw…

Updated 1 month ago by Pine Tar Connoisseur

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