My Orders

5 articles

What's my order status / tracking number?

Due to COVID-19, our courier is experiencing significant delays. This has caused our standard delivery window to change accordingly. If you haven't received your order yet, please keep in mind that y…

Updated 2 months ago by Dr. Squatch

When will my order ship?

Updated 2 months ago by Dr. Squatch

Why hasn't my tracking information updated?

Updated 3 months ago by Dr. Squatch

Can you cancel my order?

We can ONLY guarantee cancellations within 30 minutes of placing an order. Please contact us ASAP!

Updated 5 months ago by Dr. Squatch

I entered the wrong shipping address — can you change it?

We can ONLY guarantee changes to addresses within 30 minutes of placing an order. If you ordered less than 30 minutes ago, please contact us ASAP! While we can't guarantee a change of address, we can…