Product Questions
Our response to Coronvirus/COVID-19
What are your product dimensions?
Where can I read reviews of your products?
Are your bars hypoallergenic?
How is Dr. Squatch soap different from commercial soaps?
Where is Dr. Squatch soap made?
What ingredients are used in your cologne?
What are your shampoo & conditioner bottles made of?
What are the ingredients used in Dr. Squatch soap?
Are Dr. Squatch products vegan?
Which bars are best for oily skin?
How should I apply Dr. Squatch cologne?
How long does a bar of soap last?
Which bars are best for dry/sensitive skin?
Why should I use an all-natural cologne?
Which bars are best for daily use?
Can I use Dr. Squatch soap on my hair and face?
Are your ingredients organic?
Does Dr. Squatch test products on animals?
Shipping and Billing
Where do you ship?
Do you ship to military addresses?
When will my order arrive?
How will my order be shipped?
Which payment methods do you accept?
Will my orders be forwarded if I move?
Do you accept PayPal?
How much is shipping?
Do I need to be home when my order arrives?
Do you ship to PO boxes?
Do you offer expedited shipping?
Sign Up Questions
Do you offer samples of your products?
Do you offer military discounts?
Where can I buy your products?
How does a Dr. Squatch subscription work?
Are there any subscription cancellation fees?
How do I contact you?
Can I purchase products without subscribing?
Can women use your products?
Partnership Questions
Do you offer a wholesale program?
Do you have an ambassador program?
Who do I talk to about media inquiries and idea submissions?
Subscription Settings
How can I cancel my subscription?
How do I change my subscription's frequency?
How do I change my soap scents?
Can I skip my next renewal?
How do I change my subscription's renewal date?
How do I add products to my upcoming renewal?
What if I run out of products before my next renewal?
When can I expect my subscription orders?
Account Settings
How do I reset my password?
How do I change my shipping address?
How do I update payment information?
How do I update my account details?
My Orders
Where is my tracking number?
Why hasn't my tracking information updated?
When will my order ship?
I entered the wrong shipping address — can you change it?
I'm not satisfied — what can be done?
Can you cancel my order?
Policies
What exactly is the 100% Sudisfaction Guarantee?
What is your return policy?
What is the refund policy?
Can I cancel my order?
Legal Policies
All Categories > Policies > What exactly is the 100% Sudisfaction Guarantee?
Updated 2 weeks ago
by
Dr. Squatch
We understand that everyone is different — we're happy to help you find a scent that you absolutely love. If we're not a great match, no hard feelings! We'll refund your order!
If you aren't 100% satisfied with your Dr. Squatch products, please contact us within 30 days of your purchase!
