My package is lost - what should I do?

Updated 4 months ago by Squatcher Watcher

Due to COVID-19, our courier is experiencing significant delays. This has caused our standard delivery window to change accordingly. If you haven't received your order yet, please keep in mind that your order is most likely affected by this change in delivery time and may arrive outside the normal range. We're closely monitoring all information around COVID-19 and our expected delivery windows, and we sincerely appreciate your patience.

Don’t fret just yet! USPS will sometimes mark an item as delivered but it may take a little extra time for them to get it to you, and it's usually when they're in your area!

If you’ve received a notice of delivery but you can’t seem to find your package, it’s very likely that it will show up within 24 hours of the delivery notice!If it’s been over 24 hours since your package was marked as delivered, contact us - we’ll try to help!


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