My package is lost - what should I do?
Due to COVID-19, we have seen an unprecedented volume of orders, and our courier is experiencing associated delays. This is causing our standard delivery window time to shift significantly. If you haven't received your order yet, please keep in mind that your order may be affected by this shift in delivery time and arrive outside the normal range. We're closely monitoring all information around COVID-19 and our expected delivery windows, and we sincerely appreciate your patience.
Don’t fret just yet! USPS will sometimes mark an item as delivered but it may take a little extra time for them to get it to you, and it's usually when they're in your area!
If you’ve received a notice of delivery but you can’t seem to find your package, it’s very likely that it will show up within 24 hours of the delivery notice!If it’s been over 24 hours since your package was marked as delivered, contact us - we’ll try to help!