Order Issue - I'm missing an item
Here is a quick guide on how to locate items that may be missing from your shipment:
1.)Your item may be on backorder, meaning that it was out-of-stock when purchased.
2.) When this occurs, we opt to send everything else that was available for your order.
3.) To tell if your item was on backorder, you'll see a mark on your packing slip that looks like the image attached below (crossed out or zeroed out).
4.) In this case, we'll ship the back-ordered item out to you as soon as we have it available (items are typically restocked and shipped 24-48 hours later).