Why hasn't my tracking information updated?

Updated 3 months ago by Dr. Squatch

Due to COVID-19, our courier is experiencing significant delays. This has caused our standard delivery window to change accordingly. If you haven't received your order yet, please keep in mind that your order is most likely affected by this change in delivery time and may arrive outside the normal range. We're closely monitoring all information around COVID-19 and our expected delivery windows, and we sincerely appreciate your patience.

Please keep in mind that the information below reflects our standard policy.

So you've been waiting for a few days and your package doesn't seem to be moving? We know this can be very frustrating, and we certainly understand how you feel!

Sometimes, there's a delay between the info being updated and the actual movement of the package from one of our partner fulfillment centers. It's often the case that the package is actually in transit to its destination or has already arrived, but the tracking information needs some additional time for that to reflect.

Hang tight — it's on its way!


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